Introduction
Medupi Properties (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what information we collect through this website, why we collect it, how we use it, and the rights you have under the Protection of Personal Information Act, 2013 (POPIA).
Information we collect
We only collect information that you choose to give us. When you complete an enquiry form, a request to book a viewing, or a request for a valuation on this website, we may collect:
- Your name
- Your email address
- Your mobile or telephone number
- The area or property you are interested in
- Your preferred viewing date and time, where applicable
- Any message or additional detail you provide
We may also collect limited technical information automatically, such as your browser type, device type, approximate location and the pages you view. This is used to keep the website working correctly and to understand how it is used.
Why we collect it
We use your personal information to:
- Respond to your enquiry
- Arrange and confirm property viewings
- Send you details of properties that match what you are looking for
- Provide advice on selling, buying or renting a property
- Meet our obligations as a property practitioner, including record keeping and verification requirements
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
Consent
By submitting a form on this website you consent to us contacting you about your enquiry and processing your information as set out in this policy. You may withdraw that consent at any time by contacting us using the details below. Withdrawing consent will not affect processing that has already taken place.
Who we share information with
Your information may be shared with:
- The property practitioner at Medupi Properties handling your enquiry
- The seller or landlord of a property, where this is necessary to arrange a viewing or progress an offer
- Our service providers, such as our website hosting and email providers, who process information on our behalf and are required to keep it secure
- Any authority where we are required by law to disclose information
How we keep your information safe
This website uses an encrypted connection. Access to enquiry records is limited to the people at Medupi Properties who need it to assist you. While no system can be guaranteed to be completely secure, we take reasonable technical and organisational steps to protect your information against loss, unauthorised access and misuse.
How long we keep it
We keep enquiry information for as long as is necessary to assist you and to meet the record keeping obligations that apply to property practitioners. When information is no longer needed for those purposes, it is deleted or de-identified.
Your rights
Under POPIA you have the right to:
- Ask what personal information we hold about you
- Ask us to correct information that is inaccurate or out of date
- Ask us to delete information we no longer have a lawful reason to keep
- Object to your information being used for direct marketing
- Withdraw your consent
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.
Cookies
This website uses cookies and similar technologies to keep the website functioning, remember your preferences and measure how the website is used. Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how parts of this website work.
Links to other websites
This website may link to other websites, including our social media pages. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.
Changes to this policy
We may update this policy from time to time. The version published on this page is the version that applies.
Contact us
If you have any questions about this policy, or wish to exercise any of your rights, please contact our Information Officer:
Medupi Properties
Email: info@medupiproperties.co.za